Vspa Retreat & Velisha London Monthly Special Offers
At Vspa Retreat, we are delighted to introduce our exclusive Monthly Special Offers — a carefully curated collection of luxurious spa experiences designed to give you the perfect opportunity to relax, restore and indulge for less.
From our relaxing Monday escapes and indulgent Melt Away experiences to warming spa rituals, glow-enhancing facials and luxury treatment packages, each offer has been thoughtfully created to deliver exceptional value while maintaining the high standard of service and relaxing spa experience Vspa Retreat is known for.
Our monthly offers are available on selected days only, with each package having its own designated booking days and individual validity date during November 2026. To maintain treatment quality and ensure availability across our full spa menu, a limited number of promotional appointments are available each day. Once the allocated appointments have been reserved, the offer may no longer be available for that date.
When booking online, please take care to select the correct promotional package for the correct offer day. Our booking system may technically allow a promotional package to be selected on a day for which it is not valid; however, this does not override the advertised conditions of the offer. Promotional packages can only be redeemed on the days specifically stated on the individual offer.
Please also check the validity/use-by date, treatment duration, inclusions and any individual restrictions shown on your chosen package before completing your booking.
We kindly ask all guests to read the full Monthly Special Offers Terms & Conditions below before booking and making payment.
Massage Monday’s
Packages Available Tuesday onwards.
Check individal day restrictions per packages.
STRICT TERMS & CONDITIONS
Monthly Spa Offers & Promotional Packages
These Terms & Conditions apply to all Vspa Retreat monthly offers and promotional packages, including Monday packages, Thursday Melt Away offers, The Warming Rituals Collection, The Mini Luxe Glow Escape and any other monthly promotional packages advertised by Vspa Retreat. All current promotional packages have individual validity dates ending during November 2026. The exact expiry/use-by date varies between packages, so customers must check the individual package carefully before booking. Individual offers may also have additional restrictions shown on the relevant advertisement or booking page.
1. OFFER DAYS & VALIDITY
Each promotional package is strictly valid only on the day(s) stated on the individual offer. For example, a Monday-only package can only be redeemed on a Monday, while an offer advertised as Tuesday–Friday can only be redeemed Tuesday–Friday. It is the customer’s responsibility to select the correct appointment day for the package purchased. Our online booking system may technically allow an appointment to be selected on a day on which a particular promotion is not valid. This does not extend or alter the validity of the promotion. If a promotional package is booked on an incorrect day, the promotional treatment cannot be provided on that day. Any amount already paid will be retained as account credit, subject to its applicable validity, and may be used towards an eligible treatment or package. Any difference in price will be payable by the customer. Payments will not be refunded solely because an incorrect day has been selected. All current offers are valid until their individually stated date during November 2026. Customers must check the specific expiry/use-by date stated on their chosen package, as dates vary between offers. The treatment must be booked and received within the stated validity period.
2. BOOKINGS, DEPOSITS & ONLINE PAYMENTS
All promotional appointments are subject to availability. A 50% non-refundable and non-transferable booking deposit is required to secure your appointment, subject to your statutory rights. When booking online through Phorest, an initial £2 payment will be taken by Vspa Retreat at the time of booking. Within 48 hours of booking, Velisha London will charge the same payment card for the additional amount required to bring the total deposit paid to 50% of the package price. This subsequent transaction will therefore appear as Velisha London on your card or bank statement. The remaining 50% balance is payable on the day of your appointment. By completing an online booking, you agree to these payment arrangements and the applicable promotional Terms & Conditions.
3. CANCELLATIONS, RESCHEDULING & NO-SHOWS
A minimum of 24 hours’ notice is required to cancel or reschedule a promotional appointment. Where sufficient notice is provided, a rescheduled appointment must still be booked for a day on which the same promotional package is valid and must fall within that package’s stated validity period. Cancellations or rescheduling with less than 24 hours’ notice may result in the loss of the deposit. Failure to attend your appointment (a no-show) may result in the outstanding balance being charged to the payment card held on file, in accordance with our cancellation policy and applicable payment authorisation. Deposits and promotional payments are non-refundable and non-transferable except where required by law.
4. GIFT VOUCHERS & EXISTING VOUCHERS
Existing eligible and valid gift vouchers may be redeemed against selected monthly promotional packages only. Voucher bookings cannot be made online and must be arranged directly with Vspa Retreat by telephone or email. The voucher must be valid on the date of treatment and remains subject to its original expiry date, value and restrictions. Any outstanding balance must be paid when required to secure the booking. These promotional offers are not valid for redemption using our in-house Birthday Gift Vouchers. Promotional packages cannot themselves be purchased as gift vouchers unless expressly stated otherwise.
5. ARRIVAL & TREATMENT DURATION
Please arrive at least 10 minutes before your appointment. Advertised treatment/package durations include consultation and treatment room changeover time and do not necessarily represent continuous hands-on treatment time. Our therapists work to fixed appointment schedules and reception may not always be staffed. Late arrival may result in your treatment being shortened and/or complimentary elements, including welcome drinks or rituals, being reduced or omitted. Where the spa is fully booked, we may also be unable to extend your appointment or allow additional time on-site following your treatment. No price reduction, refund, additional treatment time or compensation will be provided as a result of late arrival.
6. PACKAGE STRUCTURE & TREATMENT POLICY
All monthly promotional packages are pre-designed and provided as advertised. Treatments, rituals and other elements cannot be substituted, exchanged, transferred, extended or changed for alternative treatments. If you choose not to receive a particular element of your package, that element will be omitted and cannot be exchanged for additional time on another treatment, another service, a price reduction, credit or refund. Treatment times within a package cannot be redistributed between individual services.
7. COMPLIMENTARY DRINKS & PROSECCO
Where an offer specifically includes Prosecco, an alcoholic beverage will be served only to customers legally permitted to consume alcohol. Where an offer states a complimentary or welcome drink without specifically stating Prosecco, the drink provided may be a non-alcoholic sparkling alternative or another designated refreshment. Where Prosecco is offered as a paid promotional add-on, it is available only in conjunction with the applicable monthly promotional package and cannot be added at the promotional add-on price to treatments outside the monthly offers.
8. MEDICAL CONDITIONS, ALLERGIES & TREATMENT SUITABILITY
Customers must inform Vspa Retreat of any relevant medical conditions, allergies, injuries, medications, skin conditions, pregnancy or other health concerns that may affect treatment suitability. This information should be provided when booking and again to the therapist where appropriate. For health and safety reasons, Vspa Retreat reserves the right to adapt, restrict or decline a treatment where professionally necessary or appropriate. Where a treatment cannot safely be performed due to a contraindication, the options available will depend upon the circumstances and our applicable treatment and cancellation policies.
9. PREGNANCY
Unless an individual promotional package expressly states that it is suitable during pregnancy, customers who are pregnant should contact Vspa Retreat before booking so that treatment suitability can be confirmed. Certain treatments or elements of a promotional package may not be suitable during pregnancy and may therefore prevent the package from being provided as advertised.
10. PRICES, ADDITIONAL CHARGES & ADD-ONS
The price and inclusions displayed on the individual promotional offer apply only to that package and within its stated validity. Any optional upgrade, supplement or additional service will be charged separately. Certain packages may carry clearly disclosed additional charges where applicable, including disposable towel supplements. Promotional add-ons are exclusive to the relevant monthly offers and cannot be purchased or added to treatments outside those offers unless expressly permitted.
11. OTHER OFFERS & DISCOUNTS
Monthly promotional packages cannot be used in conjunction with any other offer, promotion, discount, promotional code or special rate, unless expressly stated otherwise. No cash alternative is available for promotional inclusions, complimentary elements or unused portions of a package.
12. OPERATIONAL CHANGES & AVAILABILITY
All appointments, therapists, treatment rooms and promotional packages are subject to availability. Vspa Retreat reserves the right to make reasonable operational adjustments where necessary, including changes required for health and safety, therapist availability or circumstances outside our reasonable control. Promotional pricing, future availability and offers may be amended or withdrawn where appropriate; however, this does not affect customers’ statutory rights or rights relating to bookings already accepted where applicable law provides otherwise.
13. CUSTOMER RESPONSIBILITY WHEN BOOKING
Customers are responsible for checking the package selected, price, permitted booking day(s), treatment inclusions, duration and expiry/use-by date before completing their booking. The availability of a particular appointment on our online booking system does not mean that every promotional package is valid on that day. For example, if a Monday promotional package is accidentally booked for a Saturday, the package will not become valid for Saturday simply because the booking system accepted the appointment. Where an incorrect promotional day has been selected, payments already made will be treated in accordance with the credit provisions set out above and will not be refunded solely because the customer selected an ineligible day.
14. GENERAL TERMS
By making a booking, customers confirm that they have read and accepted the Terms & Conditions applicable to their chosen monthly promotional package. Any additional conditions clearly stated on an individual advertisement or booking page also form part of the terms applicable to that particular offer. Nothing within these promotional Terms & Conditions excludes or restricts any statutory consumer rights that cannot lawfully be excluded under UK law.
IMPORTANT: All current monthly promotional packages have their own specific booking days, treatment inclusions and expiry/use-by dates during November 2026. Please check the individual package carefully before booking and making payment. Selecting an appointment through the online booking system does not override the advertised restrictions of the package.
All other Vspa Retreat Terms & Conditions, including our standard spa, booking, cancellation, treatment, health and safety and voucher policies, continue to apply to all monthly promotional offers.